Store Policies

Shipping & Handling

We ship worldwide and can send your order to anyplace products can be shipped. However, we do not ship orders to countries and/or states in which the sale of adult toys are illegal.

The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct, before finalizing your order. We can not be responsible for goods delivered to the wrong address.

If a package is returned to us undelivered for any reasons (shipment error due to wrong address given, unaddressed by addresses, refused by yourself or refused by customs), we will NOT reship and we will cancel your order. We will refund the total sales amount, but the shipping charges will NOT be refunded.

If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.

Items not in Stock: We strive to have all of our products available for immediate shipment. In rare occasions, due to popularity and high demand for our products and limited availability, products may be on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs.

WackyOutlet reserves the right to cancel orders for products that are advertised in error, shipped in error or become unexpectedly out of stock.

Customs Import Duties & Taxes

If you don't locate in Japan, when you purchase a product from us, effectively you become an importer and liable for any customs duty and tax charges in the destination county. We do not determine or collect those fees, taxes or duties from you. It is the purchaser's responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery.

We will NOT provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund. For more precise information on expected import duties, please consult your government's local customs agency.

Please note you remain responsible for all shipping charges & customs taxes even if you decide to return or exchange your package. We do not refund shipping charges under ANY circumstances.

Official Customs Declaration:
When sending goods overseas, the Customs Declaration Form is required to list detailed description of the contents of the package. We try to be as discreet as possible for the custom declaration. We will never say "Masturbation Sleeve" or "Sex Doll" instead we use some generic terms such as "Health Wares".

It is illegal for us to under-declare the actual value of any product(s) shipped internationally. This rule is NOT flexible under any circumstances. So please don't ask our staff to mark your overseas or international package as a "gift", "sample", or as a lower-priced or discounted item.

Lost Package, Damaged Items & Missing Items Due to Shipment

All Packages are inspected for damage before we ship from our warehouse. In cases where your package has been lost or the contents have been damaged or are missing in transit, please contact us immediately. All packages are insured and joined in Compensation Program. We must be informed of all shipping related claims immediately.

We will help you how to claim for the missing items, damaged items or lost package. Please do not returned the package without contacting us first, our shipping carrier needs to check the condition of the damaged articles and according to the reported inspection results, we will take a procedure for loss compensation. An item that was discovered damaged upon receipt will be replaced with the same model only.