Return Policy

We Strive for 100% Customer Satisfaction

Can I cancel my order?
You can cancel your order anytime before the order's shipped. Please contact us if you made an error on your order or would like to cancel your entire order. If you cancel the order after the order's shipped, you will be responsible for all shipping costs for return and reshipment.

What is your Refund Policy?
We will make every attempt to make sure every customer is satisfied. However, if there is an error on your order, contact us upon receipt and we will gladly fix the issue. All sale are final due to the nature of the product. Only manufacturer defects or items with concealed damages as a result of shipping will be authorized for returns. The merchandise returned must be in their original condition & packaging, and UN-USED. The items must be received back within 30 days from the day you received your order. Once we receive the defective item we will ship your new item at no cost to you.

Returns: Due to the nature of the products, Hygienic and health regulations stipulate that the USED merchandises CANNOT be returned or exchanged

Defective items: An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund. Items returned without original packaging will NOT be refunded. We will certainly replace an item that was defective upon receipt and reship to you at our cost and use every good measure to ensure that the replacement order is processed quickly.

Refunds or Exchange: We will only refund the value of the merchandise returned, the shipping charges are not refundable (exception applies if missing item or incorrect product is shipped result of our error) Or we will give you the store credit worth of the retuned products price amount for an exchange.

Return shipping: Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost. The items ship back must be trackable, insured and have a signature confirmed as we are not responsible for any loss or damage to the product during shipping, we are unable to refund to you unless receiving the items.

How to Return An Item

1. Contact Us - Please include your transaction number and the name of the product you wish to return, and tell us why you are returning the item in as much detail as possible and also tell us the condition of the item in details. If the item is returnable, we will issue an Return Authorization Number and Return Address for your return.

2. Packing your return - Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your original invoice/packing slip. Please clearly write your RA # on the outside of your box. Please thoroughly clean all returned defective products.

3. Shipping your return - We recommend that you ship us your returned item insured and with a tracking number. For the Customs Declaration, you must declared the item as Returned Merchandise due to Defect. NO COMMERCIAL VALUE. FOR CUSTOMS PURPOSES ONLY. Return shipping cost is not reimbursable.

4. Receipt of your item - We will send you an e-mail to notify you that your return has been processed. After we verified the condition of the product for malfunction items, we will issue refund or send an replacement. We will only refund the value of the merchandise returned, the shipping charges are not refundable. (exception applies if the item is defective) You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return.