Policies

- Privacy Policy

- Shipping & Handling

- Customs Import Duties & Taxes

- Return Policy

- Lost Items, Damaged Items Due to Shipment

Smooth and Speedy Ordering Process

1. How do I order?
All prices shown on our website are in US Dollars. Ordering is easy. Just add items you wish to purchase to the shopping cart. After you finish shopping, please review the item information you are purchasing. The checkout procedure will ask for the billing address and the delivery address if different, and on the final page will ask for your credit card details. All credit card numbers are encrypted with SSL (Secure Socket Layer), the industry standard encryption software.

2. Where is my Order?
If you have any questions about an order you have already placed with us, please contact us by email including your full name, email address and transaction ID. A customer service representative will be in touch with you within 1-2 days.

Easy and Secure Ways to Shop

3. What forms of payment do you accept?
We accept Credit Cards and Debit Cards, Visa and Mastercard.

4. What will appear on my credit card / bank statement?
We respect your privacy. The payment transaction will appear on your credit card / bank statement as WP- W OUTLET.

5. What currencies do you accpet?
We accept USD (US Dollar), Euro, GBP (Pounds Sterling). Although all prices shown on our website are in US Dollar, you will be able to choose the currency at the checkout.

6. Is it safe to use my credit/debit card?
Yes. We use the Worldpay payment system to safely process credit/debit card transactions utilizing industry-standard secure Server known as SSL (Secure Socket Layer).

7. What is WorldPay?
Your payments are securely handled by WorldPay, the world's leading payment service provider and part of the Royal Bank of Scotland Group.

8. Do you accept Checks?
Currently We only accept online credit card payments.

Guaranteed Fast Worldwide Shipping from Japan

9. Do you ship to my country?
We ship worldwide and can send your order to anyplace products can be shipped. However, we do not ship orders to countries and/or states in which the sale of adult toys are illegal.

10. Do you ship to P.O. Box?
Yes, We can ship to P.O. Box with no problem.

11. I don't want my family to receive the package. But I don't have a P.O Box...
Postal Service in many countries have a service called General Delivery. Your mail will be held at your Main Post Office and can be conveniently picked up. Please make sure if your local post office offers the general delivery service and how long they can hold your package.

For the delivery details, please include your full name, name of the post office branch, the full address of the branch including state and country.

12. How much do you charge for Shipping?
Shipping Fee will be based on the total weight of the products and the destination. Shipping Fee is calculated after you have completed your delivery details. You will save on shipping when you purchase multiple items rather than single item every times. More you buy, more you save on combined packaging.

We use Express Mail Service, the fastest, safest and most reliable mailing service.

Express Mail Service

• Delivered in approximately 3-7 days after the order is shipped.
• Online tracking is available.
• Insured against damage and missing items (up to ¥ 20.000 yen).
• Signature of the recipient is required upon delivery.

13. Your shopping cart says that Shipping is $0.00. Is shipping free?
Shipping Service to your country may not be available if the shipping is not calculated in the total. Please contact us for details if the shipping says $0.00. If you submit the payment without shipping charge, your order will be canceled and your payment will be refunded.

14. How long does it take to receive my item?
We typically process and shipped orders within 2-3 business days excluding weekends and holidays. If you would like to know approximate delivery dates to your location, please contact us via email.

15. How do I track my item?
You will be notified with a tracking number after your item has been shipped. You can trace your item via EMS Track & Trace.

Note: When you purchase a product from us, effectively you become an importer and become liable for any Duty and Tax charges in your country. We are not responsible for any international duty charges. Please check with your country's customs agency.

Discreet Packaging

16. What the package looks like?
Your order will be shipped with Priority Handling using the utmost discretion. The item will arrive in a Japan Post Box/ EMS Envelope or unmarked plain box/envelop. Nothing on the package will indicates what's actual content of the package or refers to this site. "W Outlet" will appears on the return address.

When sending goods overseas, the Customs Declaration Form is required to list detailed description of the contents of the package. We try to be as discreet as possible for the custom declaration. We will never say "Masturbation Sleeve" or "Love Doll" instead we use some generic terms.

Refund Policy & Cancellation

17. What is your Refund Policy?
We strive for 100% customer satisfaction. We will make every attempt to make sure every customer is satisfied. However, if there is an error on your order, contact us upon receipt and we will gladly fix the issue.

All sale are final due to the nature of the product. Only manufacturer defects or items with concealed damages as a result of shipping will be authorized for returns. The merchandise returned must be in their original condition & packaging, and UN-USED. The items must be received back within 14 days from the day you received your order. Once we receive the defective item we will ship your new item at no cost to you.

18. Can I cancel my order?
You can cancel your order anytime before the order's shipped. Please contact us if you made an error on your order or would like to cancel your entire order. If you cancel the order after the order's shipped, you will be responsible for all shipping costs for return and reshipment.

Product Info

19. What is Onacup, Onanicup?
The Onacup is a disposable onanism (masturbation) cup.

20. What is TENGA?
The TENGA Onacup is the Best Seller Japanese masturbation device. In just two years, over 2 Million TENGA products have been sold to give those men happy time. The TENGA is not only a safety tool for sexual substitution but also enhances pleasure for couple. It is a new choice for modern men and women who want to explore new ways of Sexual Life.

21. Where does Onacup come from?
All Onacup products are designed and made in Japan, where the latest Japanese engineering technology is used to maximize stimulation. We ship worldwide from Japan.

22. Is Onacup disposable and how many times can it be used?
The Onacups are all disposable. These are not for using repeatedly by rinsing out. It's not only because of hygienic aspect, but also because we'd like you to enjoy outstanding feeling.

However, you may use the Onacups multiple times by using with thin condoms. Please remember that Onacup is a personal product and should not be shared with others.

23. How does Onacup works?

1. Take off the sealed lid and inserts erect penis into the hole.
2. Basically, you move the cup up and down and change the strength of vacuum by pressing or releasing the air-hole at the top of the Onacup.